Odredbe i uvjeti korištenja

General terms and condition of use

The holder of the rights to the website www.pro-farma.hr is the company Pro-farma d.o.o. Pro-farma d.o.o. through the site www-pro-farma.hr offers service of sales of its range. By using the services on the website www.pro-farma.hr considers that users are in every moment familiar with these Terms and conditions of sale, and that they fully understand and accept it. These Terms and conditions of sale apply to the sale of the rights and obligations arising from the purchase of products or services through the web store www.pro-farma.hr, such rights and obligations shall be considered as an integral part of the Contract of Distance Selling between the customer as the final consumer and webshop www.pro-farma.hr.

The service provider of Internet sales through web shops www.pro-farma.hr is Pro-farma d.o.o., Dotrščinska 18, 10000 Zagreb, VAT: 43815034587.

Users are referred that before buying on the web store www.pro-farma.hr introduce with these Terms and conditions of sale. Pro-farma d.o.o. reserves the right to modify these Terms, and with any change to these Terms, the users will be informed from the pages of a web store www.pro-farma.hr, and Pro-farma d.o.o. will not be responsible for any consequences arising from such changes. Changes in Terms and conditions of sale take effect by publishing on website of web store www.pro-farma.hr.

Pro-farma d.o.o. reserves the right to change, restriction or termination of the website www.pro-farma.hr at any time without prior notice, including partially or completely restrict access to and provision of services to users who violate provisions of these Terms and conditions of sale, as well as the General Conditions of Use.

Using of web services www.pro-farma.hr is allowed only to adults. The use of web shop www.pro-farma.hr by children or minors are not allowed, and the parents and / or guardians are obliged to take care of it, otherwise assume all rights, obligations and consequences of such use, and the Pro-farma d.o.o. is not responsible for any consequences of such use.

Purchased products are used at your own risk and Pro-farma d.o.o. not in any way responsible for any consequences of their use.

Terms of sale

I) Conclusion and termination of the contract of sale

These terms and conditions as well as certain sales conditions indicated with information about certain products constitute an offer Pro-farma d.o.o. for signing the Contract, and the user as a customer with their registration, concluding orders or otherwise accept these Terms, and it is considered that the contract between the user and Pro-farma d.o.o. is concluded, according to the conditions of sale set out in these Terms.

The object and purpose of Contract is the purchase of selected products or services through the web shop www.pro-farma.hr with payment of appropriate compensation - cost of products and / or services. The contract is concluded by distance communication (Contract concluded at a distance) means of: press advertising with order form, telephone with human intervention and without it, and the Internet.

Upon the conclusion of the Contract, during the first delivery of the product or at the start of service, the user will submit written notice of conditions of sale.

Contract enters into force and shall be binding from the time when the user accepts the offer of Pro – farma d.o.o. on one of the following ways :
- selecting payment and completion of orders as a registered user of web shop www.pro - farma.hr
- selecting payment and completion of orders as a guest user of web shop www.profarma.hr

a) In the process of registration or creation a user account , the user is required to select a name that will generate a services of webshop www.pro-farma.hr and choose the security password , and submit a valid e - mail address. All registration information or create a user account must be true where is explicitly prohibited use of other people's data.

b) When registering, if you want to register by your Facebook account, and want to comment and participate actively on our Facebook page, webshop www.pro-farma.hr will use your full name ie your Facebook account

c) Registration or account created only for one person and not allowed to disclose information about registration or your account to third parties . User is obliged to keep information about their password and user account. It is not permitted to use someone else's registration or account.

d) For violation of the Terms of this chapter, Pro-farma d.o.o. reserves the right, in its discretion , to extinguish the registration or account user, without obligation user fees for any cost or damage.

e) By registering (which includes payment services) is considered to be an Contract was concluded between the Pro-farma d.o.o. and user as a customer.

f) The Contract shall enter into force upon making the registration of users, or from the date when the user accepts the conclusion of such an Contract

g) Upon the conclusion of the Contract, the user will submit written notice in electronic form of the conditions of the service, and is considered that subscriber of receipt of written notice fully conversant with the provisions of these Terms and Conditions and accepts them in their entirety.

The user who concluded Contract has the right to unilaterally terminate same Contract without giving reasons, within seven (7) working days of delivery of the product, along with the original receipt and warranty card, in accordance with the following terms.

In case of termination of Contract, the customer is required to return the product on their own expense provided that the product must be undamaged, unused and unchanged quantity and in original sealed containers, otherwise the customer loses the right to terminate Contract. The customer can return the product by mail or in person in Pro-farma d.o.o. weekdays (Monday - Friday) from 9.30 to 15.30 hours at the following address: Pro-farma d.o.o., Internet sales, Dotrščinska 18, 10000 Zagreb.

Termination of contracts required to be lodged in written form with listing of the account and description of the purchased products or services, and mailed to the following address: Pro-farma d.o.o., Internet sales, Dotrščinska 18, 10000 Zagreb, as well as the date of termination is considered the day when the Pro-farma d.o.o. received the returned product. Money paid will be refunded to the customer's account within 30 days of termination.

Terms and buying process

The main characteristics of the product , method of use , price , special campaign and benefits , methods of payment and delivery apply to those that are in effect at the time of closed orders. These data will be indicated with each product.

The price of the product, which included the amount of VAT and the cost of shipping, are visible in the shopping cart before the conclusion of the order. The cost of shipping can be seen even on some other sites within the web shop www.pro-farma.hr.

All the information on the certificate of purchase based on electronic orders shall be delivered to the customer's e-mail address specified in the registration / order, or in the shopping basket when entering data at the conclusion of the order. All prices are in Croatian Kuna (HRK). All prices include VAT.

If the customer does not receive notice of the order confirmation, there is a possibility that the erroneously entered wrong email address. In this case, we invite customers to contact us at: shop@pro-farma.hr when the customer service will check whether the order was received.

If you are not sure how to make a purchase, please contact us at the number ________ and we will help you fill your shopping cart.

Payment

Izjava o sigurnosti

T-Com Pay Way primjenjuje najmodernije standarde u zaštiti podataka - Secure Socket Layer (SSL) protokol sa 128-bitnom enkripcijom podataka i MD5 algoritam. ISO 8583 protokol osigurava da se razmjena podataka između T-Com sustava i autorizacijskih centara kartičnih kuća obavlja u privatnoj mreži, koja je od neautoriziranog pristupa zaštićena dvostrukim slojem "vatrozida" (firewalla).

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Privacy policy

Pro-farma d.o.o. undertakes to protect customers' personal data in a way that it collects only the necessary, basic information about its customers / users, and data which are necessary to fulfill our obligations.

Pro-Farm d.o.o. will inform customers about the way we collect information and regular basis give customers a choice about the use of their data, including the ability to decide whether or not they want to have their name removed from lists used for marketing purposes.

All information are strictly confidential and is available only to employees of Pro-farma d.o.o. and business partners who need such information to perform their job.

All employees of Pro-farma d.o.o. and its business partners are responsible for respecting the privacy policy.

Shipping and delivery conditions

Shipping cost are calculated automatically when customer purchase products and prepares his bill on which are the price of purchased products and the price of shipping.

Shipping cost will be shown in the shopping cart with the price of the purchase products.

Shipping cost on Croatian territory was set at _______regardless of weight , volume or customer address.

For orders exceeding a value of 1.000,00 kn, and are delivered on Croatian territory, the customer do not pays the shipping cost.

Time of delivery of ordered products on the Croatian territory, where it is stated that there are in stock, is 3 working days of closed orders, with the exception of the Croatian islands and products with a special note.

Time of delivery of the product in which it is stated that there are in stock, for the Croatian islands is to 7 working days of closed orders.

For time delivery of products in which it is stated that they are not available at the time of the order, the customer will be informed at each order separately.

In case of changes in service of delivery or any other relevant circumstances for the execution of the order, the customer will be notified immediately.

Complaints, objections and refund conditions

Ordered products are packaged in a way that is usual manipulation in transportation / delivery are not damaged. During taking over a shipment, customer is obliged to inspect the package.

If a package has visible damage / defects, we recommend that the customer refuse to receive the shipment because there is a possibility that the product inside of such packaging is damaged. By refusing receipt, delivery service will return shipment to online store www.pro-farma.hr, with a note that the consignment has the disadvantage.

Complaints related to product defects, and all other objections, must be presented in writing via electronic or regular mail.

E-mail address: shop@pro-farma.hr,

Regular mail: Pro-farma d.o.o., Dotrščinska 18, 10000 Zagreb, Croatia.

In case of justified complaints the customer allows termination of the contract with refund or replacement product. In both these cases, the buyer is obliged to return the product in a way that the product must be undamaged, unused and unchanged quantity, and in original packaging with the original receipt. In the event that the recall was not done in this manner complaint will not be accepted. Product may be returned by mail or in person on weekdays (Monday - Friday) from 9.30 to 15.30 hours at the following address: Pro-farma d.o.o., Dotrščinska 18, 10000 Zagreb, Croatia.

When returning the product is not made in this manner complaint will not be accepted. Product may be returned by mail or personally on weekdays (Monday - Friday) from 9.30 to 15.30 hours at the following address: Pro-farma d.o.o., Dotrščinska 18, 10000 Zagreb, Croatia.

In case of justified complaints, replacement cost of new product is entirely borne by the Pro-farma d.o.o.

In case of a dispute over the justification of the complaint and / or the manner in which the product is returned (the product must be unused, in the unchanged amount and in its original packaging, with original bill presented to the warranty, if any) product will be given to expert testimony or expert legal person. In the event that the expert testimony establishes justification for the complaint, all products bear the cost of replacing is on Pro-farma d.o.o., in the case of unjustified claims cost will be borne by the buyer.

Conversion declaration

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.